Yesterday I had the honor of personally meeting a virtual client after more than 3 years of being in constant contact via emails, phone calls, messages, and chats. So far he's the youngest customer I've ever had.

The first contact with this client happened when he called me over the phone asking about the “Aventura Isles” project that he knew about thanks to an advertisement published on a Venezuelan weekly. 

By that time the single-family houses had already sold out and the sale of the third stage of the project, the townhomes, had begun.

After explaining the details of the community with the help of the website, the customer was able to see the prices, plans, and house models. A few days later the client decided to reserve a 3 bedroom room and 2 and a half baths with a lake view. It is the Jazmine model.

I virtually accompanied him, telling him to know almost everything about the entire process involved in buying pre-construction houses:

• To chose the lot
• Coordination of the initial reservation booking with the developer ($500)
• Coordinate deposits with the developer as the construction progresses.
• Choosing finishes in the "decoration center’: like floor type, facade color, carpet features, kitchen appliances, style and color of wood cabinets, washer and dryer, etc.
• The supervision of the construction when needed to keep the work moving forward.
• The final showing of the house, to determine if there were details to correct. For example to check that the selected finishes correspond with what was ordered, that the garage control works properly, that the locks work correctly and the official townhome reception at Aventura Isles.

He was sent the property documents by private mail at his office in Caracas.

It was pending to report any house defect that should had be reported in the first year after construction to be able to take advantage of the construction company guarantee. (But really there was no need to make use of said guarantee.)

He immediately authorized me to list the property for rent. Currently, it has the same tenant who first moved into the house and the owner is getting his monthly payments.

Last year I asked him to watch the video we made using a drone flying above the community, that we’d just upload to Youtube. I was really wondering how he was not more curious about visiting or seeing the project in person.

I came to understand that the client is a Millennial and did a little research them, finding these characteristics that perfectly matched my client’s:

• They learn about the product in an active way. They look for opinions and listen carefully, analyzing what they’ve found, then generate their own conclusions in a short period of time.
• They care about the service and the product but above all, they care about the relationships and experience during shopping that they received. They want all questions to be answered.
• They are self-sufficient but value collaboration, transparency and appreciate trust.
• They’re always open to ongoing communication, always with a positive point of view.

The visit lasted 15 minutes, the client quickly toured the community, saw his townhome and went on his way with his young wife and young children.